Privacy Policy

1. Who We Are

Been There Inc Ltd is the data controller for your personal information. Registered in England and Wales (Companies House: 16104018). Contact us at [email protected].

2. Information We Collect

Account: Your name, email address, and profile photo. If you sign in with Google, Apple, Microsoft, or Facebook, we receive your name and email from that provider.

Content: Places you save, posts and photos you create, wishlists, and your friend connections.

Analytics: We use PostHog (EU servers) to understand how you use the app. This data is linked to your account and includes actions such as creating posts, adding friends, and completing onboarding, as well as your device type and app version.

Security logs: Authentication events (e.g. session refreshes) logged for diagnostic purposes and retained for 90 days.

3. How We Use It

To provide and improve the Been There service, show your posts and places to your friends, personalise your experience, and fix technical issues. Analytics data is not shared with advertisers and session replay is disabled.

4. Third-Party Services

PostHog (analytics, EU servers — posthog.com/privacy)
Google, Apple, Microsoft, Facebook (sign-in only — we only receive your name and email)
Google Fonts (this website only — loading fonts sends your IP address to Google's servers)

5. Data Retention

Account and content data is held while your account is active and removed within 30 days of deletion. Analytics data is retained for up to 2 years.

6. Your Rights

Under UK GDPR you have the right to access, correct, delete, restrict, or export your data, and to object to analytics processing. To exercise any of these rights, email [email protected] and we will respond within one month. You also have the right to complain to the ICO at any time.

Questions? Email us at [email protected]